Cancellation Policy

1. Overview

At DaaS, we understand that plans change. This Cancellation Policy explains the conditions under which you may cancel an order placed on the DaaS Platform, the process for doing so, and the applicable refund timelines.

DaaS is a marketplace — each order is fulfilled by an independent Seller. Cancellation eligibility may therefore vary depending on the Seller's processing speed and the nature of the product. This policy should be read alongside our Returns, Exchange & Refunds Policy.

2. Cancellation Before Dispatch

You may cancel an order free of charge at any time before the Seller has dispatched (handed over to the logistics partner) your item. The window for cancellation before dispatch is typically 12–24 hours from the time the order is placed, depending on how quickly the Seller processes it. Some Sellers process orders within hours.

Key points:

• No cancellation fee is charged for pre-dispatch cancellations.
• Any convenience fee charged by the payment gateway at the time of purchase is also fully refunded.
• Cashback or wallet credits applied to the order will be reversed to the original source (wallet or coupon pool, not to bank).
• Loyalty points or coupons used will be reinstated to your account.
• Once a cancellation request is placed, it cannot be undone — you will need to place a fresh order if you change your mind.

3. Cancellation After Dispatch

Once an order has been marked as Dispatched or Shipped, it is no longer possible to cancel it through the Platform. This is because the item is already in transit with our logistics partner and cannot be recalled.

If you no longer wish to receive the item after it has been dispatched, you have two options:

• Refuse Delivery: You may refuse to accept the package when the delivery agent arrives. The item will be returned to the Seller and a refund will be initiated once the Seller confirms receipt of the returned item. This may take 7–14 business days.
• Initiate a Return: After receiving the item, initiate a return request within the applicable return window as described in our Returns, Exchange & Refunds Policy. Please note that not all products are eligible for return.

Shipping charges incurred by the Seller for the outbound delivery may be deducted from your refund in case of post-dispatch refusals, unless the cancellation is due to an error on our part or the Seller's part (e.g., wrong item dispatched).

4. How to Cancel an Order

Follow these steps to cancel an order before dispatch:

1. Log in to your DaaS account and navigate to My Orders.
2. Select the order you wish to cancel.
3. Click the "Cancel Order" button. (This button is only visible if the order is still cancellable.)
4. Select a reason for cancellation from the dropdown menu.
5. Confirm your cancellation request.
6. You will receive a cancellation confirmation email and/or SMS within a few minutes.

If you are unable to see the Cancel button, it is likely that the order has already been dispatched. In this case, please contact our Support team or use the Refuse Delivery / Return options described above.

For urgent assistance, contact us at support@dassdotcom.com or call our helpline during working hours. Please have your Order ID ready.

5. Seller-Initiated Cancellations

Occasionally, a Seller may cancel your order due to reasons beyond their control, including:

• Item being out of stock or discontinued after the order was placed.
• Inability to verify your shipping address or contact details.
• Non-serviceability of your delivery pincode by the available logistics partners.
• Identification of pricing errors or fraudulent activity.
• Force majeure events (natural disasters, strikes, government restrictions).

In the event of a Seller-initiated cancellation, you will be notified immediately via email and/or SMS. A full refund — including any shipping fees and payment convenience charges — will be processed automatically within 5–7 business days. DaaS also reserves the right to take corrective action against Sellers with excessive cancellation rates.

6. Non-Cancellable Items

The following categories of items cannot be cancelled once an order is confirmed:

• Personalised, custom-made, or engraved products.
• Digital goods, software licences, and e-gift cards once delivered or redeemed.
• Perishable items (fresh produce, food, flowers) that have already been prepared.
• Hazardous materials and flammable goods.
• Products explicitly marked as "Non-Cancellable" on the product listing page.
• Orders placed under flash/lightning deals after the deal period ends (subject to Seller policy).

The non-cancellable nature of specific products will be clearly indicated on the respective product listing page before you add the item to your cart.

7. Refund After Cancellation

Upon successful cancellation of an eligible order, we will initiate the refund to your original payment method. Estimated timelines are as follows:

Refund timelines are subject to the processing time of your bank or payment provider, which is outside our control. DaaS will initiate the refund within 48 hours of a confirmed cancellation. If you do not receive your refund within the indicated timeframe, please contact us with your Order ID and cancellation confirmation.

8. Contact Us

For any queries or issues related to cancellations, please reach out to our support team:

• Email: support@dassdotcom.com
• Phone: Toll Free (123) 456-7890 (Mon – Sun, 9 AM – 8 PM IST)
• Live Chat: Available on the Platform during working hours.
• Grievance Officer: grievance@dassdotcom.com (for escalations)

We aim to resolve all cancellation-related queries within 48 hours of receipt.